Consumer Rights
The Sale and Supply of Goods Consumer Regulations 2002 does not roll off the tongue but it is something that consumers and businesses alike should be aware of in that consumers’ rights are reinforced by the introduction of a key presumption in favour of consumers and an array of new remedies available to them.
Presumption - in cases where a breach of contract relating to description, sample or satisfactory quality and fitness for purpose exists, within six months of delivery, it is presumed that the product or service did not conform with the contract at the date of the delivery unless the seller can explicitly prove otherwise.
New Remedies - if the product is in breach, the consumer can now require the seller to repair or replace goods within a reasonable time, without causing inconvenience to the buyer and at his own expense, reduce purchase price, or rescind the contract. These new remedies co-exist with other well known statutory remedies.
For further information on these changes or if you require advice in this area of law please do contact Tammy Evans or David Jones.
Please note: the contents of the Cumberland Ellis News Bulletin are designed for guidance only and is not intended to be a substitute for detailed legal advice. Consequently, whilst every care is taken to ensure that the information is accurate, we cannot accept responsibility for any liability to any person as a result of any errors or information which is found to be misleading.